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For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
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Recent reports have highlighted a concerning trend: Australian retirees are increasingly burdened by soaring insurance premiums, with some experiencing hikes as steep as 400%. This surge poses a significant threat to their financial stability, especially for those on fixed incomes. - read more
The Australian Securities and Investments Commission (ASIC) and the Australian Prudential Regulation Authority (APRA) have jointly called on life insurers to address issues related to premium volatility. This move comes in response to consumer concerns over unexpected and substantial premium increases that may not align with policy terms or reasonable expectations. - read more
The Australian life insurance advice sector is facing significant growth challenges due to complex regulatory requirements. Industry leaders have highlighted that the current compliance landscape is deterring new entrants and limiting the capacity of existing advisors to serve a broader client base. - read more
The Australian Securities and Investments Commission (ASIC) has recently conducted a comprehensive review of direct life insurance sales practices, uncovering persistent deficiencies that continue to compromise consumer protection. This scrutiny comes in the wake of the Hayne Royal Commission's recommendations, highlighting the need for ongoing vigilance in the industry. - read more
Life insurance is a fundamental component that can play a significant role in the continuity of a business. Essentially, it's a contract between the policyholder and the insurer where the insurer promises to pay a designated beneficiary a sum of money upon the death of the insured person. This financial safety net can be crucial for businesses wanting to safeguard their future operations against unexpected losses. - read more
Life insurance is a financial product designed to provide peace of mind by ensuring that your loved ones are financially secure even in your absence. It offers a safety net, paying out a sum of money upon the policyholder's death or, in some cases, after a set period. This payout can help cover expenses such as mortgage payments, children's education, or day-to-day living expenses, thereby maintaining family stability during difficult times. - read more
Buy/sell agreements are crucial tools in business planning, designed to outline the process for transferring business ownership when a significant event occurs, such as the death, retirement, or incapacitation of an owner. These agreements ensure a smooth transition by predetermining the terms of sale and purchase among co-owners or with an outside party. - read more
When it comes to life insurance, understanding the terminology is crucial for anyone looking to secure their family's financial future. Unfortunately, life insurance can often seem like a confusing maze of complex terms and legal jargon. - read more
Knowledgebase
Policyholder: The individual or entity who owns the insurance policy.
